German-Speaking User Support Coordinator | Remote

Cbtalents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development opportunities

Work from home flexibility

Resumo da oferta

A reputable customer service company is seeking a German-speaking User Support Coordinator to provide exceptional customer service for cruise bookings. This remote position requires fluency in German and proficiency in English, with a focus on assisting customers through multiple channels. Candidates must have excellent communication skills and the ability to work independently.

Qualificações

• Experience in a customer-focused environment.
• Ability to handle sales inquiries with confidence.

Responsabilidades

• Assist customers via phone, email, and chat.
• Guide clients through available packages and promotions.
• Resolve queries and ensure customer satisfaction.

Conhecimentos

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Descrição da oferta de emprego

German-Speaking User Support Coordinator | Remote

Job Openings German-Speaking User Support Coordinator | Remote

About the job German-Speaking User Support Coordinator | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment