German-Speaking Customer Relations Associate | Remote

Cbtalents; Aveiro; Remote; EUR 13,000 - 22,000; Full time

Benefits offered by this job

Career development opportunities

Work from home

Job summary

A global customer service provider is hiring a German-Speaking Customer Relations Associate to assist customers with booking cruise experiences. This remote role requires fluency in German and proficiency in English, along with excellent communication skills. Applicants must reside in Portugal. Join an international team in a thriving travel industry with opportunities for career growth.

Qualifications

• Experience in a customer-focused environment is preferred.
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Guide clients through available packages and promotions.
• Resolve queries and ensure customer satisfaction.
• Maintain accurate records of customer interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Job description

German-Speaking Customer Relations Associate | Remote

Job Openings German-Speaking Customer Relations Associate | Remote

About the job German-Speaking Customer Relations Associate | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment