German-Speaking Contact Center Specialist

Talent Search People; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Food allowance

Health insurance

Job summary

Talent Search People is seeking a Front Office professional with excellent German to support a multinational producer and supplier of industrial and medical materials. The role requires 2+ years in customer service or related fields, and strong MS Office skills.

You will handle inbound calls, emails, and back-office tasks, while promoting digital transformation initiatives. Based in Porto, Portugal, the position offers growth within an expanding company, with standard Monday-to-Friday hours and

Qualifications

• Minimum 2 years in customer service or similar administrative roles.
• Strong computer skills with Microsoft Word and Excel.
• Native or fluent German mandatory.

Responsibilities

• Provide customer support via inbound calls and emails, and manage back-office tasks.
• Record inquiries, requests, complaints, and feedback in the CRM system.
• Conduct outbound calls as needed by business needs.
• Maintain data accuracy and comply with data protection requirements.
• Support daily operations with administrative tasks.
• Participate in digitalization and process automation initiatives.

Skills

German language

Customer service

MS Office

Education

Secondary education

Tools

CRM system

Excel

Job description

We are recruiting a Front Office with an Excellent Level of German for a multinational producer and supplier of industrial and medical materials. Experience in customer service, sales, marketing, finance, commercial or related roles is required.

¿Qué harás?

In this role, you will be responsible for:

• Provide customer support through inbound calls, email handling, and back-office activities, ensuring service levels and quality standards are consistently met.
• Accurately record customer inquiries, requests, complaints, and feedback in the CRM system, escalating cases to the appropriate department when required.
• Conduct outbound calls as defined by business needs, including follow-ups, customer care activities, and administrative contacts.
• Maintain data accuracy while ensuring compliance with data protection and confidentiality requirements.
• Perform complementary administrative tasks to support daily operations.
• Actively participate in digitalization and process automation initiatives, contributing to the company’s ongoing digital transformation journey.

¿A quién buscamos?

We're looking for a quick learner with a passion for problem-solving, you are the perfect candidate if you have:

• Completed secondary education (high school diploma or equivalent).
• Minimum of 2 years of experience in customer service, contact center, or similar administrative support roles.
• Good computer skills, particularly with Microsoft Office (Word and Excel).
• Native or fluent German (spoken and written) is mandatory.
• Good level of English (spoken and written); additional languages are considered a plus.
• Strong communication skills with a clear customer-oriented mindset.
• Ability to manage challenging situations and resolve customer concerns professionally.
• Highly responsible, reliable, and adaptable.
• Motivated to take on new challenges and contribute to a dynamic and evolving environment.
• Comfortable working with data, interpreting information accurately, and leveraging insights to support digital transformation initiatives.
• Customer-focused approach with a commitment to service excellence.
• Strong organizational and multitasking abilities.
• Attention to detail and data quality.
• Team player with a proactive attitude.
• Openness to change, innovation, and continuous improvement.

¿Qué ofrecemos?

• Contract with the company
• Atractive salary
• Possibilities for professional growth within the company
• Opportunity to join an expanding company
• Working hours from Monday to Friday
• Food allowance and health insurance