(German) Customer Operations Specialist (m/f)

Eugenia Talent; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Transport- und Verpflegungszuschuss

Private Krankenversicherung

Schulung & Weiterbildung

Job summary

Eugenia Talent in Portugal sucht eine/n Customer Operations Specialist (m/w/d) mit fließendem Deutsch und guten Englischkenntnissen. Die Position ist Vollzeit und operiert in einem multikulturellen Umfeld, das Kundenservice und technische Unterstützung vereint.

Zu den Aufgaben gehören die Bearbeitung von Anfragen per Anruf, E-Mail und Chat, das Erkennen von Kundenbedürfnissen, Produktempfehlungen sowie das Erstellen von Berichten und Feedback.

Qualifications

• Fluency in German and excellent communication skills in English.
• Experience in customer support.
• Able to multi-task, proactive and good with time management.
• Familiarity with Microsoft Office and Google suite tools.

Responsibilities

• Resolve customer issues in a professional way.
• Manage to handle large volume of calls, emails and queries.
• Identify customers needs, anticipate recommending products and offering alternatives.
• Provide feedback, create reports and recap information.
• Advice on company information and details.

Skills

Fluent German

Advanced English

Job description

(German) Customer Operations Specialist (m/f)

About the job (German) Customer Operations Specialist (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of German
Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping peopleand want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet andcell network provider.If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach,this opportunity may be just perfect for you!

The Offer:

• Resolve customer issues in a professional way;
• Manage to handle large volume of calls, emails and queries;
• Identify customers needs, anticipate recommending products and offering alternatives;
• Provide feedback, create reports and recap information;
• Advice on company information and details.

Requirements:

• Fluencyin German and excellent communication skills inEnglish;
• Experience in customer support;
• Genuine care giver. Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing;
• Familiarity with Microsoft Office and Google suitetools.
• Salary package with performance bonuses;
• Monthly transport and meal allowance;
• Private health insurance;
• Initial training, and continuous learning opportunities;