Customer Support Specialist German Speaker (M/F/X)

Randstad Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Career progression

Training program

Multicultural team

Job summary

Randstad Portugal is seeking a German-speaking Customer Support Specialist in Lisbon. You will support German-speaking customers via phone, email, live chat, and social media, resolving issues and providing clear product information.

You should have native-level German and strong English, plus excellent communication and listening skills. A high school diploma is required, with a chance to join a multicultural, award-winning team offering training and career progression.

Qualifications

• Native or C2-level fluent German (mandatory) with solid business English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening.
• Positive, solution-oriented mindset with a passion for helping people.
• Basic computer literacy and ability to learn new software quickly.

Responsibilities

• Provide exceptional support to German-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the CRM.

Skills

German language

English language

Communication skills

Active listening

Problem solving

Basic computer literacy

Education

High school diploma

Job description

Are you fluent in both German and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

responsabilidades chave

Key Responsibilities:

• Provide exceptional support to German-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database

competências

Qualifications & Skills:

• Native or C2-level fluent German speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly

principais benefícios

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.