Operations Supervisor - German Speaker

Talent Search People; Porto; Hybrid; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Psychological support

Performance bonus

Job summary

Talent Search People is seeking a Billing Supervisor in Porto to manage a team and ensure operational excellence. The ideal candidate has a Bachelor Degree, extensive experience in a contact center, and fluency in both German and English.

The role offers an attractive salary along with a language bonus, health insurance, and the opportunity to work hybrid. Candidates should be ready for standby shifts and have a strong commitment to customer focus.

Qualifications

• 5+ years experience in a Contact Center.
• 2 years managing teams.
• Fluent in German and English.

Responsibilities

• Manage the team and audit agents' performance.
• Analyze KPIs and prepare reports.
• Ensure compliance with operational standards.

Skills

Team management

KPI analysis

Fluent in German

Fluent in English

Advanced Excel

Customer focus

Education

Bachelor Degree

Tools

Microsoft Office Tools

Telephony platforms

CRMs

Job description

At Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies. With over 15 years of experience, we select professionals with diverse specializations. We also offer RPO services to optimize talent acquisition in companies. On this occasion, one of our leading clients in the industrial sector is looking for a Billing Supervisor with a native or bilingual German level in Porto.

What will you do?

• You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups.
• KPI's analysis and reporting of results.
• Daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual.
• Creation and maintenance of internal work instructions and support materials.
• Selection of personnel, initial training for new hires and continuous training.
• Ensure compliance with operational standards, quality and GDPR.
• Maintenance and update of internal procedures of the Department.
• Coordination with different business areas to ensure alignment of processes/procedures.
• Agents support and resolution of doubts regarding procedures.
• Coordination with team leaders in Spain regarding work schedules, task monitoring and absentee control.

Who are we looking for?

• You are the perfect candidate if you have:
• You have a Bachelor Degree or provable previous experience in a similar role.
• You have worked in a Contact Center for at least 5 years, with 2 years managing teams.
• Your have a fluent level in German and English.
• Extensive knowledge of Microsoft Office Tools (Advanced Excel is a must).
• Previous experience with call management telephony platforms and CRMs.
• Availability to do Stand By shifts on rotation Saturdays and bank holidays.
• Strong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects.

What do we offer?

• An attractive salary with a language bonus! 25.000-27.000
• Many opportunities to grow and develop yourself professionally.
• Health insurance.
• Psychological support for employees.
• Opportunity to work hybrid.
• Bonus based on performance.