German-Speaking Client Support Agent

Ww Talents; Braga; On-site; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Hotel accommodation

Flight tickets

Airport pickup

Monthly bonuses

Job summary

Ww Talents in Braga on-site is seeking a German-speaking Customer Service Representative. You will provide professional support across phone, email, and chat, resolving inquiries and issues while maintaining a high standard of service.

The role requires German at C1/C2 and English level B2-C1 for training and internal communication. Relocation support and a performance-based bonus program are included, with a 14-month gross pay structure.

Qualifications

• German language proficiency at C1/C2 level.
• English proficiency at B2-C1 level for training and internal communication.
• Previous experience in customer service or support is preferred but not essential.
• Excellent communication and problem-solving skills.
• Customer-oriented, professional and solution-driven mindset.

Responsibilities

• Provide high-quality customer service in German via phone, email and chat.
• Assist customers with inquiries, orders and account-related requests.
• Handle concerns professionally and provide timely solutions.
• Document interactions accurately using CRM and support systems.
• Deliver friendly, professional, and solution-oriented support throughout the journey.
• Collaborate with internal teams to resolve issues efficiently.
• Follow procedures and quality guidelines to maintain service levels.
• Maintain high levels of customer satisfaction and service quality.

Skills

German (C1/C2)

English (B2-C1)

Customer service experience

CRM systems

Communication skills

Tools

CRM software

Job description

Work Location:

On-site (Monday to Friday with occasional weekend shifts; rotating working hours)

Salary:

€1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment