Technical Support Agent (German Speakers)

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Reimbursement of airfare tickets

Housing assistance

Professional growth opportunities

Inclusive work environment

Regular training sessions

Job summary

A leading BPO company in Lisbon is looking for a Technical Support Agent to assist German-speaking customers with their inquiries. Candidates should be fluent in German and have strong technical skills. The company offers a competitive salary, relocation assistance, and professional development opportunities in a friendly work environment.

Qualifications

• Fluent in German (both written and spoken) with C1 proficiency in English.
• Strong technical aptitude and problem-solving skills.
• Previous experience in technical support or customer service preferred.
• Familiarity with operating systems (Windows, macOS).
• Excellent communication skills and a customer-centric approach.

Responsibilities

• Provide excellent technical support to German-speaking customers.
• Troubleshoot and resolve hardware and software issues.
• Document customer interactions and solutions accurately.
• Collaborate with teams to escalate complex issues.
• Ensure timely resolution and follow-up.

Skills

Fluent in German

C1 proficiency in English

Strong technical aptitude

Problem-solving skills

Excellent communication skills

Job description

Overview

Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience.

Responsibilities

• Provide excellent technical support via phone, email, and chat to German-speaking customers.
• Troubleshoot and resolve hardware and software issues related to our products.
• Guide customers through installation, configuration, and usage processes.
• Document customer interactions and solutions accurately.
• Collaborate with cross-functional teams to escalate complex issues when necessary.
• Ensure timely resolution and follow-up to maintain customer satisfaction.

Requirements

• Fluent in German (both written and spoken) with C1 (written and spoken) proficiency in English
• Strong technical aptitude and problem-solving skills.
• Previous experience in technical support or customer service preferred.
• Familiarity with operating systems (Windows, macOS) and common software applications.
• Excellent communication skills and a customer-centric approach.
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned).

If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you!

On Offer

• Competitive salary and benefits package.
• Reimbursement of Airfare tickets price (for those relocating for the role)
• Housing assistance
• Opportunities for professional growth and development.
• Friendly and inclusive work environment.
• Regular training sessions to enhance your technical knowledge.