German-Speaking Customer Service Advisor

WW Talents; Porto; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Structured onboarding and training

International work environment

Relocation package

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join an on-site team in Piraeus/Athens, Greece. You will provide high-quality support across multiple channels, assisting customers with inquiries, orders, and account-related requests while maintaining a positive experience.

The role emphasizes collaboration with internal teams, strong communication, and a proactive problem-solving mindset in a multicultural environment. Training and structured onboarding are provided.

Qualifications

• German language at C1/C2 level.
• English proficiency at B2–C1 for training and internal communication.
• Previous experience in customer service or call center is preferred but not essential.

Responsibilities

• Provide professional customer support in German via phone, email and chat.
• Assist customers with inquiries, orders and account-related requests.
• Handle complaints professionally and provide timely solutions.
• Document interactions accurately using CRM and support systems.
• Collaborate with internal teams to resolve issues efficiently.

Skills

German (C1/C2)

English (B2–C1)

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• International and dynamic working environment
• Structured onboarding and training process
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience