German-Speaking Banking CS Specialist (Relocation & Training)

Concentrix; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Relocation package

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Customer Service Representative in Porto for a banking client. The role requires fluency in German (C1), excellent communication skills, and strong phone handling abilities. Responsibilities include managing phone calls and ensuring customer satisfaction by addressing their needs. Benefits include a competitive salary, performance bonus, paid training, and relocation package for international candidates. Applicants must be authorized to work in Portugal.

Qualificações

• Fluent in German (C1), both verbal and written.
• Excellent communication skills.
• Customer-oriented with ability to adapt/respond to different types of clients.

Responsabilidades

• Manage incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers.
• Provide accurate, valid and complete information.
• Follow client communication procedures and guidelines.

Conhecimentos

Fluent in German (C1)

Excellent communication skills

Strong phone contact handling skills

Active listening

Customer-oriented

Descrição da oferta de emprego

Concentrix is seeking a Customer Service Representative in Porto for a banking client. The role requires fluency in German (C1), excellent communication skills, and strong phone handling abilities. Responsibilities include managing phone calls and ensuring customer satisfaction by addressing their needs. Benefits include a competitive salary, performance bonus, paid training, and relocation package for international candidates. Applicants must be authorized to work in Portugal.