Customer Service Representative (German-speaking) - Banking Company

Concentrix; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Relocation package

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Customer Service Representative in Porto for a banking client. The role requires fluency in German (C1), excellent communication skills, and strong phone handling abilities. Responsibilities include managing phone calls and ensuring customer satisfaction by addressing their needs. Benefits include a competitive salary, performance bonus, paid training, and relocation package for international candidates. Applicants must be authorized to work in Portugal.

Qualificações

• Fluent in German (C1), both verbal and written.
• Excellent communication skills.
• Customer-oriented with ability to adapt/respond to different types of clients.

Responsabilidades

• Manage incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers.
• Provide accurate, valid and complete information.
• Follow client communication procedures and guidelines.

Conhecimentos

Fluent in German (C1)

Excellent communication skills

Strong phone contact handling skills

Active listening

Customer-oriented

Descrição da oferta de emprego

Customer Service Representative (German-speaking) - Banking Company

Responsibilities

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right tools
• Follow client communication procedures and guidelines
• Take the extra mile to engage customers
• Be genuinely excited to help customers, patient, empathetic, and passionately communicative; demonstrate the value of good communication skills
• Problem‑solving

Qualifications

• Fluent in German (C1), both verbal and written
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Customer‑oriented with ability to adapt/respond to different types of clients

Benefits

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Relocation package for candidates coming from abroad
• Referral bonus opportunities
• Full paid training on the company and the project you will be working on
• Career development programs

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.