German-Speaking Customer Support Specialist – Lisbon

Concentrix; Lisboa; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary and performance bonus

Bring-a-friend (referral) bonus opportunities

Full paid training

Career development programs

Zusammenfassung

Concentrix in Lisbon seeks a Customer Representative fluent in German and English to handle customer inquiries and provide support. The position requires excellent communication skills, tech-savviness and a proactive attitude. Candidates will enjoy a competitive salary, performance bonuses, training, and career development opportunities. Full-time with indefinite contracts, this role offers a central location, and referral bonuses. Only applicants legally authorized to work in Portugal will be considered.

Qualifikationen

• Candidate should have a high level of German (written and oral) and be fluent in English (B2).
• Excellent writing and verbal communication skills to simplify technical language for non-technical users.
• Demonstrate patience when communicating and solving issues.
• Keep up with the latest IT and tech-related trends.
• Are proactive, self-motivated, and a great team player.

Aufgaben

• Responsibly handle inbound customer requests and assist with pre-sales, general inquiries, and technical support.
• Respond to inbound customer requests, documenting relevant case information.
• Assure excellent customer satisfaction by assisting users with various issues.
• Collaborate with other technicians to resolve or properly close help tickets.

Kenntnisse

German (written and oral)

Fluent in English (B2)

Excellent communication skills

Up-to-date IT knowledge

Proactive and self-motivated

Team player

Jobbeschreibung

Concentrix in Lisbon seeks a Customer Representative fluent in German and English to handle customer inquiries and provide support. The position requires excellent communication skills, tech-savviness and a proactive attitude. Candidates will enjoy a competitive salary, performance bonuses, training, and career development opportunities. Full-time with indefinite contracts, this role offers a central location, and referral bonuses. Only applicants legally authorized to work in Portugal will be considered.