German-English Customer Support Pro – Porto On-Site

CB Talents SP; Porto; Presencial; EUR 11.000 - 13.000; Tempo integral

Benefícios oferecidos por esta vaga

Shared accommodation

In-country relocation support

Food allowance

Resumo da vaga

Concentrix in Porto, Portugal is hiring Customer Support Professionals to join our on-site team. The role requires fluent German and strong English, with responsibilities handling German and English-speaking markets, and offering high-quality customer service.

You will work 24/7 rotational shifts, including occasional night shifts, and benefit from relocation support such as shared accommodation and local assistance. Base salary starts at 1,100€ per month with a 1,500€ welcome bonus.

Qualificações

• Fluent German (verbal and written).
• Upper-Intermediate to Advanced English (C1).
• Strong problem-solving and listening skills.
• Ability to manage high volumes of information while staying detail-oriented.

Responsabilidades

• Provide high-quality customer support across German and English-speaking markets simultaneously.
• Work dynamic 24/7 rotational shifts (Mon–Sun, 2 days off per week); occasional night shifts (22:00–07:00).
• Resolve customer disputes, manage inquiries, and deliver empathetic, solution-oriented service.

Conhecimentos

German language proficiency

English proficiency

Problem-solving

Stress management

Active listening

Attention to detail

Descrição da vaga

Concentrix in Porto, Portugal is hiring Customer Support Professionals to join our on-site team. The role requires fluent German and strong English, with responsibilities handling German and English-speaking markets, and offering high-quality customer service.

You will work 24/7 rotational shifts, including occasional night shifts, and benefit from relocation support such as shared accommodation and local assistance. Base salary starts at 1,100€ per month with a 1,500€ welcome bonus.