German-Speaking POS Support Agent

Concentrix; Porto; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Career development programs

Full paid training

Job summary

Concentrix in Porto, Portugal, is hiring a Customer Support Agent to assist German-speaking clients across various platforms, including phone and chat. The role requires strong communication skills and a customer-oriented mindset.

The ideal candidate should be fluent in German and possess advanced English skills. Benefits include a competitive salary, performance bonuses, and training programs to ensure your success in a multinational team environment.

Qualifications

• Fluency in German (C1) required for effective communication.
• Advanced English (B2) is necessary.
• Strong communication skills and aptitude for customer service.

Responsibilities

• Serve as the primary contact for customers via multiple channels.
• Assist Italian-speaking customers with inquiries effectively.
• Collaborate with other departments to enhance service quality.

Skills

Fluent in German (C1)

Advanced English (B2)

Communication Skills

Customer-oriented

Empathy

Prior customer support experience

Omnichannel support experience

Job description

Concentrix in Porto, Portugal, is hiring a Customer Support Agent to assist German-speaking clients across various platforms, including phone and chat. The role requires strong communication skills and a customer-oriented mindset.

The ideal candidate should be fluent in German and possess advanced English skills. Benefits include a competitive salary, performance bonuses, and training programs to ensure your success in a multinational team environment.