German E-Commerce Support (Chat & Email) - Porto

Cross Border Talents; Matosinhos; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A leading customer support service in Portugal is looking for a German Customer Support representative to assist customers exclusively through chat and email. This role requires proficiency in both German and English and a minimum of one year's experience in customer support. Join a dynamic and collaborative team and be part of a supportive work environment while enjoying competitive salary and meal allowances. Relocation assistance is also provided for eligible candidates.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Respond to customer inquiries via chat and email.
• Follow standard operating procedures to resolve issues.
• Consistently meet service targets.
• Stay updated on product features and platform changes.
• Maintain a customer-first approach.

Skills

Proficiency in German (C1 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Strong communication abilities

Job description

A leading customer support service in Portugal is looking for a German Customer Support representative to assist customers exclusively through chat and email. This role requires proficiency in both German and English and a minimum of one year's experience in customer support. Join a dynamic and collaborative team and be part of a supportive work environment while enjoying competitive salary and meal allowances. Relocation assistance is also provided for eligible candidates.