German Customer Support Specialist — Chat & Email (Global)

Cross Border Talents; Porto; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Onsite Work Environment

Job summary

A leading tech support company in Porto seeks a German Customer Support Specialist to provide high-quality assistance via chat and email. Candidates should have C2 proficiency in German and B2 in English, with at least one year of support experience. The role offers competitive salary, meal allowances, and relocation assistance. Join a collaborative team focused on customer satisfaction and continuous improvement.

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures (SOPs) to troubleshoot effectively.
• Take part in ongoing training and feedback sessions.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Strong leadership abilities

Strong communication abilities

Job description

A leading tech support company in Porto seeks a German Customer Support Specialist to provide high-quality assistance via chat and email. Candidates should have C2 proficiency in German and B2 in English, with at least one year of support experience. The role offers competitive salary, meal allowances, and relocation assistance. Join a collaborative team focused on customer satisfaction and continuous improvement.