German E‑Commerce Support — Growth Path with Relocation Included

Cross Border Talents; Seixal; On-site; EUR 30,466 - 36,493; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A leading e-commerce support provider is looking for a German E-Commerce Customer Support representative in Portugal. In this role, you will assist users by managing customer interactions and resolving support requests. The ideal candidate must be fluent in German and possess strong communication skills. Join us for attractive compensation, performance bonuses, meal allowances, and a supportive team environment.

Qualifications

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Respond to customer inquiries with professionalism and warmth.
• Resolve issues for buyers, sellers, and creators.
• Guide users through platform features like cancellations and returns.
• Work cross-functionally with internal teams.
• Escalate challenging or sensitive issues appropriately.
• Consistently meet quality benchmarks.
• Offer clear, solution-focused guidance.
• Stay current on platform policies and best practices.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

A leading e-commerce support provider is looking for a German E-Commerce Customer Support representative in Portugal. In this role, you will assist users by managing customer interactions and resolving support requests. The ideal candidate must be fluent in German and possess strong communication skills. Join us for attractive compensation, performance bonuses, meal allowances, and a supportive team environment.