German Customer Support — Chat & Email (Porto) + €3k Welcome

Cross Border Talents; Maia; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Resumo da oferta

A leading recruitment agency is looking for a German Customer Support Specialist in Porto. This role involves providing support through chat and email without phone calls. Candidates must have proficiency in German and English, along with at least a year of experience in customer support. The position offers a competitive salary, meal allowance, and a collaborative team environment. Relocation assistance is provided, making it an excellent opportunity to advance your career while helping users worldwide.

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsabilidades

• Manage customer requests via chat and email, providing timely, professional, and helpful responses.
• Follow established workflows (SOPs) to resolve issues or elevate cases when necessary.
• Consistently achieve service targets, including quality benchmarks and SLA goals.

Conhecimentos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership skills

Communication abilities

Descrição da oferta de emprego

A leading recruitment agency is looking for a German Customer Support Specialist in Porto. This role involves providing support through chat and email without phone calls. Candidates must have proficiency in German and English, along with at least a year of experience in customer support. The position offers a competitive salary, meal allowance, and a collaborative team environment. Relocation assistance is provided, making it an excellent opportunity to advance your career while helping users worldwide.