German Customer Support — Chat & Email (Porto) + €3k Welcome

Cross Border Talents; Maia; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A leading recruitment agency is looking for a German Customer Support Specialist in Porto. This role involves providing support through chat and email without phone calls. Candidates must have proficiency in German and English, along with at least a year of experience in customer support. The position offers a competitive salary, meal allowance, and a collaborative team environment. Relocation assistance is provided, making it an excellent opportunity to advance your career while helping users worldwide.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsibilities

• Manage customer requests via chat and email, providing timely, professional, and helpful responses.
• Follow established workflows (SOPs) to resolve issues or elevate cases when necessary.
• Consistently achieve service targets, including quality benchmarks and SLA goals.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership skills

Communication abilities

Job description

A leading recruitment agency is looking for a German Customer Support Specialist in Porto. This role involves providing support through chat and email without phone calls. Candidates must have proficiency in German and English, along with at least a year of experience in customer support. The position offers a competitive salary, meal allowance, and a collaborative team environment. Relocation assistance is provided, making it an excellent opportunity to advance your career while helping users worldwide.