German Customer Support Specialist — Chat & Email (Global)

Cross Border Talents; Matosinhos; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Onsite Work Environment

Resumo da oferta

A dynamic tech support company in Porto is seeking a German Customer Support Specialist to assist users via chat and email. Responsibilities include handling inquiries, following procedures, and meeting performance targets. The ideal candidate is fluent in German (C2) and English (B2), has at least one year of relevant experience, and possesses strong analytical and communication skills. This role offers a competitive salary, daily meal allowance, and relocation assistance.

Qualificações

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsabilidades

• Handle customer inquiries through email and chat only.
• Follow established support procedures (SOPs).
• Meet quality and performance targets.
• Participate in ongoing training and feedback sessions.
• Contribute ideas to improve workflows.

Conhecimentos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Descrição da oferta de emprego

A dynamic tech support company in Porto is seeking a German Customer Support Specialist to assist users via chat and email. Responsibilities include handling inquiries, following procedures, and meeting performance targets. The ideal candidate is fluent in German (C2) and English (B2), has at least one year of relevant experience, and possesses strong analytical and communication skills. This role offers a competitive salary, daily meal allowance, and relocation assistance.