German Email/Chat Support Agent – Porto (Signing Bonus)

Cross Border Talents; Porto; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A dynamic tech support company in Porto is seeking a German Customer Support representative to assist users via email and chat. This role requires proficiency in German and English, along with strong communication and problem-solving skills. Candidates should have a desire to grow within a collaborative work environment, and EU citizenship or a Portuguese residency card is required. A competitive salary and meal allowance will be provided.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Respond to customer questions through email and chat only.
• Follow step-by-step support protocols to resolve inquiries.
• Maintain strong performance in line with quality expectations.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Communication skills

Job description

A dynamic tech support company in Porto is seeking a German Customer Support representative to assist users via email and chat. This role requires proficiency in German and English, along with strong communication and problem-solving skills. Candidates should have a desire to grow within a collaborative work environment, and EU citizenship or a Portuguese residency card is required. A competitive salary and meal allowance will be provided.