German Customer Support Specialist — Porto (Chats & Emails)

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 13 392 - 20 088; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Relocation assistance

Onsite team environment

Resumo da oferta

Cross Border Talents in Porto is seeking an E-Commerce Customer Support Specialist to assist customers via chat and email, ensuring a smooth online shopping experience. You will handle inquiries, resolve issues, and support a reliable platform.

Requirements include German at C1, English at B2, EU citizenship or Portuguese residency, and at least one year in customer support, with strong communication and analytical abilities.

Qualificações

• German proficiency at C1 level.
• English proficiency at B2 level.
• EU citizenship or Portuguese residency.
• At least 1 year in Customer Support or related role.
• Strong analytical and communication abilities.

Responsabilidades

• Support customers through chat and email with accurate, professional responses.
• Follow SOPs to solve issues or escalate when needed.
• Meet performance targets including quality standards and SLAs.
• Keep up with product changes and platform updates through training.
• Share feedback to improve processes and customer experience.

Conhecimentos

German (C1)

English (B2)

Customer support

Analytical skills

Communication

Descrição da oferta de emprego

Cross Border Talents in Porto is seeking an E-Commerce Customer Support Specialist to assist customers via chat and email, ensuring a smooth online shopping experience. You will handle inquiries, resolve issues, and support a reliable platform.

Requirements include German at C1, English at B2, EU citizenship or Portuguese residency, and at least one year in customer support, with strong communication and analytical abilities.