German Email/Chat Support Agent – Porto (Signing Bonus)

Cross Border Talents; Matosinhos; Presencial; EUR 27 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Resumo da oferta

A leading Cross-Border Recruitment Firm is seeking a German Customer Support representative in Porto. This role involves assisting customers through chat and email, following established protocols to provide effective support. Candidates should have C2 level German and B2 level English, along with at least one year of experience in customer support. The position offers a collaborative work environment with opportunities for professional growth and competitive salary.

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsabilidades

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively.
• Participate in ongoing training, coaching, and feedback sessions.

Conhecimentos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Descrição da oferta de emprego

A leading Cross-Border Recruitment Firm is seeking a German Customer Support representative in Porto. This role involves assisting customers through chat and email, following established protocols to provide effective support. Candidates should have C2 level German and B2 level English, along with at least one year of experience in customer support. The position offers a collaborative work environment with opportunities for professional growth and competitive salary.