German E‑Commerce Support (Chat & Email) – Grow Your Career

Cross Border Talents; Matosinhos; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Competitive Salary

Job summary

A leading customer support provider in Portugal seeks a German Customer Support representative to enhance customer experiences via chat and email. This role requires proficiency in both German (C1) and English (B2), along with at least one year of customer support experience. Key responsibilities include responding to inquiries, maintaining service standards, and contributing to a collaborative team environment. Competitive salary and benefits, including relocation assistance, are offered. Apply now to advance your career in a dynamic tech-driven environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer inquiries via chat and email with professionalism.
• Follow standard operating procedures to resolve issues.
• Consistently meet service targets and quality standards.

Skills

Proficiency in German (C1 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Communication skills

Job description

A leading customer support provider in Portugal seeks a German Customer Support representative to enhance customer experiences via chat and email. This role requires proficiency in both German (C1) and English (B2), along with at least one year of customer support experience. Key responsibilities include responding to inquiries, maintaining service standards, and contributing to a collaborative team environment. Competitive salary and benefits, including relocation assistance, are offered. Apply now to advance your career in a dynamic tech-driven environment.