German Customer Support — Remote Role with Growth

Cross Border Talents; Porto; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A customer support solutions provider in Porto is looking for a German Customer Support representative. In this role, you will assist customers via phone, email, and live chat, ensuring an exceptional service experience. Candidates should be fluent in German (C2 level) and have strong communication and leadership skills. The position offers an attractive salary, performance bonuses, meal allowances, and the flexibility to work from home, making it a great opportunity to start your career in customer support.

Qualifications

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Eagerness to learn and grow

Responsibilities

• Communicate with customers in a friendly and professional manner across multiple channels.
• Manage a variety of inquiries — from product information to troubleshooting.
• Maintain accurate records of interactions and keep documentation up to date.
• Work closely with internal teams to deliver quick and effective solutions.

Skills

Fluent in German (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Job description

A customer support solutions provider in Porto is looking for a German Customer Support representative. In this role, you will assist customers via phone, email, and live chat, ensuring an exceptional service experience. Candidates should be fluent in German (C2 level) and have strong communication and leadership skills. The position offers an attractive salary, performance bonuses, meal allowances, and the flexibility to work from home, making it a great opportunity to start your career in customer support.