German-Speaking Customer Support Specialist – Porto

Global People Sphere; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive base salary + monthly performance bonuses

Private health insurance

Fully paid training

Career growth opportunities

Multicultural and inclusive workplace

Job summary

A global company located in Porto is seeking a German‑Speaking Customer Support Specialist to provide top-notch assistance to international clients. You will be responsible for resolving inquiries via phone, email, and chat while collaborating with internal teams to enhance customer satisfaction. The ideal candidate should possess fluent German skills and a customer-first mindset. This role offers competitive salary, bonuses, and a vibrant, multicultural workplace.

Qualifications

• Fluent or C2 level in German.
• Good English skills (B2 or higher).
• Currently based in Porto.
• Strong communication, active listening, and problem-solving abilities.
• A customer-first mindset and a passion for helping others.

Responsibilities

• Be the friendly voice and problem-solver for customers via phone, email, and chat.
• Offer quick, accurate, and empathetic support on product or service questions.
• Collaborate with internal teams to improve processes and customer satisfaction.
• Turn every interaction into a positive experience.

Skills

Fluent or C2 level in German

Good English skills (B2 or higher)

Strong communication abilities

Active listening

Problem-solving abilities

Customer-first mindset

Job description

A global company located in Porto is seeking a German‑Speaking Customer Support Specialist to provide top-notch assistance to international clients. You will be responsible for resolving inquiries via phone, email, and chat while collaborating with internal teams to enhance customer satisfaction. The ideal candidate should possess fluent German skills and a customer-first mindset. This role offers competitive salary, bonuses, and a vibrant, multicultural workplace.