German customer support.-remote

Francisco CI; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Onboarding & training

Private health insurance

Competitive salary

International environment

Career progression

Learning opportunities

Work with leading brands

Job summary

Francisco CI in Portugal is seeking a German-speaking Customer Experience professional to join our international team. You will provide professional support via phone, email, and chat, ensuring high-quality service and accurate documentation in internal systems.

You will work in a fast-paced, target-driven environment, collaborating with colleagues across borders. The role includes onboarding, training, and opportunities for career growth within a global organization, with EU eligibility

Qualifications

• Native or near-native German language skills (C1/C2).
• English proficiency at least B2.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a professional attitude.
• Good problem-solving and analytical skills.
• Customer-centric mindset and a genuine passion for delivering exceptional service.
• Ability to work effectively in a target-driven, dynamic, and team-oriented environment.
• Strong attention to detail and the ability to manage multiple customer requests efficiently.

Responsibilities

• Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.
• Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.
• Assist customers with post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refunds.
• Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.
• Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.
• Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

Skills

German C1/C2

English B2

Verbal communication

Written communication

Interpersonal skills

Problem solving

Customer-centric

Team player

Attention to detail

Job description

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for German-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native German language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

Customer Engagement

Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.

Customer Experience Excellence

Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.

Post-Sales Support

Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.

Commercial Support

Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.

Order and CRM Management

Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.

Performance and Quality

Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: customer experience,communication,english,communication skills,customer support,german