Dutch customer support-remote

Francisco CI; Portugal; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Fully paid onboarding

Private health insurance

Competitive salary package

International environment

Career progression

Continuous learning

Global brands

Job summary

Francisco CI is seeking Dutch-speaking Customer Experience Professionals in Portugal to join our international team. You will deliver high-quality support to global brands via phone, email, and chat, helping customers navigate orders and inquiries.

The ideal candidate is fluent in Dutch (C1/C2) with strong English (B2), excellent communication, and a proactive, customer-centric mindset. This role offers professional growth in a fast-paced, multicultural environment.

Qualifications

• Native or near-native Dutch language skills (C1/C2)
• Good command of English, minimum B2
• Excellent verbal and written communication
• Strong interpersonal abilities and professional attitude
• Good problem-solving and analytical skills
• Customer-centric mindset and passion for delivering exceptional service
• Ability to work in a target-driven, dynamic, team-oriented environment
• Strong attention to detail and ability to manage multiple requests

Responsibilities

• Provide professional, friendly support to customers through phone, email, and chat; document interactions in internal systems.
• Deliver a seamless customer journey by understanding needs, resolving requests, following up, and ensuring satisfaction.
• Assist customers with post-sales queries including tracking, deliveries, warranties, returns, exchanges, cancellations, and refunds.
• Support inbound sales by identifying needs, recommending relevant products/services, and contributing to revenue growth.
• Process customer requests, update order information, and maintain accurate CRM records with confidentiality and compliance.
• Achieve KPIs and uphold quality standards in every interaction.

Skills

Dutch language

English proficiency

Communication skills

Interpersonal skills

Problem-solving

Customer-centric

Teamwork

Attention to detail

Job description

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

The Opportunity

We are currently looking for Dutch-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native Dutch language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

• Customer Engagement: Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.
• Customer Experience Excellence: Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.
• Post-Sales Support: Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.
• Commercial Support: Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.
• Order and CRM Management: Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.
• Performance and Quality: Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: communication,english,communication skills,dutch,customer experience,customer support