German customer support- Porto

Francisco CI; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fully paid training

Private health insurance

Free Portuguese language classes

Additional benefits

Job summary

Francisco CI in Porto is looking for fluent German speakers to excel in customer support roles. You will manage client interactions through various platforms while ensuring high customer satisfaction and assisting with sales support. The role offers fully paid training, private health insurance after contract signing, free Portuguese classes, and other additional benefits. Ideal candidates are proficient in German and possess a strong command of English, alongside excellent communication skills.

Qualifications

• Fluency in German at a superior level.
• Proficient in English with at least a B2 level.
• Exceptional communication and interpersonal skills.

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Strive for high customer satisfaction by keeping clients informed.
• Provide high-quality support for post-sales inquiries.
• Assist with inbound sales and promote products.
• Achieve quarterly sales targets while maintaining great customer experience.
• Record and follow up on orders ensuring data accuracy in CRM.

Skills

Proficiency in German (C1/C2)

Good level of English (B2 or higher)

Strong communication and interpersonal skills

Job description

About The Company

It is an international outsourcing company, well known worldwide.

Ready to embrace a new adventure? We are looking for fluent German speakers with a good level of English to work in customer support positions. You will be assisting clients of renowned global companies while working in an international environment in Porto.

What We Are Looking For In a Candidate

• Proficiency in German (C1/C2)
• Good level of English (B2 or higher)
• Strong communication and interpersonal skills

What You Will Have To Do

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
• Customer Satisfaction: Strive for high customer satisfaction by keeping clients informed about the status and progress of their requests.
• Customer Service: Provide high-quality support for post-sales inquiries, including delivery, warranties, and refunds.
• Sales Support: Assist with inbound sales and promote products to increase revenue while ensuring excellent customer satisfaction.
• Sales Goals: Achieve quarterly sales targets while maintaining a great customer experience.
• Order Management: Record and follow up on orders and requests, ensuring all required data is accurately captured in CRM systems.

What You Will Be Offered

• Fully paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Additional benefits

Important Information

• You must have an EU passport or full working rights in Portugal.
• By applying for this position, you consent under GDPR to your CV being shared with the client for recruitment purposes.