Customer Service Representative - German Speaking

Nomadify; Aveiro; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Relocation assistance

Comprehensive onboarding and training program

Job summary

Nomadify is seeking a dedicated Customer Service Representative fluent in German to join our team in Portugal. This position will involve managing client inquiries across various channels, ensuring exceptional service standards.

No prior experience is necessary, as training will be provided. An EU citizenship or valid visa is mandatory. The role promises a dynamic work environment and opportunities for professional growth.

Qualifications

• No prior experience needed, training provided for expertise.
• EU citizenship or valid work visa for Portugal required.

Responsibilities

• Manage and resolve client inquiries across voice, email, and chat.
• Deliver courteous and efficient customer experiences.
• Record, monitor, and update client interaction data.
• Adhere to KPIs, SLAs, and quality protocols.
• Collaborate with global departments on complex client issues.

Skills

Proficiency in German (Native or C1/C2)

Operational command of English (minimum B1)

Strong intercultural competence

Job description

Job Title: Customer Service Representative - German Speaking

Location: Portugal

Company Overview & Position:

As our global operations continue to expand, we are seeking a dedicated German-speaking Customer Service Representative to join our team in Portugal. In this role, you will act as a vital link between our enterprise and our international client base, ensuring the delivery of premium service standards. No prior experience needed, training is provided to equip you with the necessary expertise for this role.

Core Responsibilities:

• Manage and resolve inbound client inquiries comprehensively across diverse communication channels (voice, email, and live chat).
• Uphold corporate excellence by delivering sophisticated, courteous, and efficient customer experiences during every interaction.
• Formulate and communicate precise, analytical, and effective solutions to user requests.
• Systematically record, monitor, and update client interaction data within the enterprise CRM database.
• Strictly adhere to operational KPIs, Service Level Agreements (SLAs), and internal quality protocols.
• Partner cross-functionally with global departments to facilitate the resolution of escalated or complex client matters.

Candidate Profile:

• Proficiency in German at a Native or C1/C2 level (verbal and written).
• Operational command of the English language (minimum B1) for internal corporate communication.
• Readiness to relocate and establish your professional presence in Portugal.
• A solution-oriented mindset characterized by reliability, accountability, and a continuous drive for professional development.
• Strong intercultural competence suited for a global, diverse business environment.
• Mandatory Requirement: EU citizenship or possession of an active, valid work visa/permit for Portugal.

Corporate Benefits:

• Compensation: A gross monthly salary in the range of 975 € to 1200 €.
• A fully compensated, immersive onboarding and training program designed to accelerate your corporate integration.
• Integration into a progressive, multicultural enterprise with a dynamic organizational culture.
• Strategic opportunities to enhance your corporate communication skills and advance your career trajectory.
• Relocation Assistance: A tailored relocation package designed to facilitate a smooth transition to Portugal. Comprehensive guidelines and administrative benefits will be detailed during the selection process.

We look forward to receiving your application and supporting your next professional step in Portugal!