Customer Support - German Speaker - Work From Home - Remote

Binance; Lisboa; A distancia; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Binance in Portugal is seeking Dutch-speaking Customer Experience professionals to join a growing international team. You will deliver high-quality support across phone, email, and chat, ensuring a seamless customer journey and proactive follow-ups in a fast-paced environment.

The role emphasizes problem solving, customer-centric service, and collaboration within a dynamic, target-driven team, with onboarding and training provided. EU work eligibility is required.

Formación

• Native or near-native Dutch language skills (C1/C2 level).
• Good command of English, with a minimum B2 level.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a professional attitude.
• Good problem-solving and analytical skills.
• Customer-centric mindset and a passion for delivering exceptional service.

Responsabilidades

• Provide professional, friendly, and personalized support to customers via phone, email, and chat.
• Deliver a seamless customer journey by understanding needs and resolving requests efficiently.
• Assist customers with post-sales queries including orders, deliveries, warranties, returns and refunds.
• Support inbound sales activities by identifying needs and suggesting relevant products or services.
• Process customer requests, update order information, and manage records with accuracy and confidentiality.
• Maintain KPIs and quality standards while delivering customer-focused interactions.

Conocimientos

Dutch language

English (B2)

Communication skills

Problem solving

Teamwork

Descripción del empleo

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

The Opportunity

We are currently looking for Dutch-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native Dutch language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

• Customer Engagement: Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.
• Customer Experience Excellence: Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.
• Post-Sales Support: Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.
• Commercial Support: Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.
• Order and CRM Management: Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.
• Performance and Quality: Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world's most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.