German Customer Support For Online Video Platform - Lisbon - Lis2

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation allowance

Competitive salary

Training & development opportunities

Career path and progression

Job summary

Cross Border Talents is hiring a German-speaking Customer Support agent for an online video platform in Lisbon. You will assist customers via phone, email, and chat, ensuring high-quality service and issue resolution for a global client base.

The role requires native German communication, English at least B2, and 12+ months in customer service. Occasional evenings and weekend shifts apply, with relocation offered for international candidates if needed.

Qualifications

• At least 12 months of direct customer service experience.
• Native German speech and written skills.
• Minimum B2 level English.
• European nationality or Portuguese work permit.
• Organized and quick to learn new processes.
• Attention to detail and quality of service.
• Ability to handle emotions with empathy.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• You will answer customer queries via phone, email or chat, identifying the client's problem and troubleshooting to a solution.
• Provide general and technical support to customers who use our client's paid products.
• Escalate complex problems according to defined procedures.

Skills

German language

Customer service

English (B2)

Communication skills

Organized

Empathy

Flexibility

Job description

German Customer Support for Online Video Platform - Lisbon - LIS2

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - German Customer Support for Online Video Platform - Lisbon - LIS2

Description

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native German level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee

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