German Customer Support in Lisbon - 3000 Euros Signing Bonus

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A dynamic tech company in Lisbon seeks a motivated Customer Support Specialist fluent in German. You will be the first contact for customers, providing assistance via various channels. Ideal candidates have strong communication skills and a passion for helping others. Benefits include a signing bonus, competitive salary, meal allowance, and a relocation package.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.

Responsibilities

• Deliver high-quality support via phone, email, chat, and social platforms.
• Assist users with setting up accounts and resolving tech problems.
• Respond to inquiries with accuracy and urgency.
• Build trust and rapport through clear communication.
• Share feedback to improve support processes.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

Job Openings German Customer Support in Lisbon - 3000 Euros Signing Bonus

About the job German Customer Support in Lisbon - 3000 Euros Signing Bonus

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview:

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt, high-quality support via phone, email, chat, and social platforms

Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems

Approach every interaction with empathy, professionalism, and a solutions-driven attitude

Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus

Build trust and rapport through thoughtful, clear communication

Follow internal workflows and best practices while ensuring excellent service standards

Share feedback to help improve support processes and elevate overall user experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!