German Customer Support Specialist in Lisbon (Fixed Shifts)

Cross Border Talents; Oeiras; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Job summary

A customer support solutions company in Lisbon is seeking a German Customer Support Specialist to manage customer inquiries through various channels. The role demands fluent German and is ideal for those with a passion for customer service and a desire to grow in a dynamic environment. Responsibilities include providing exceptional support, resolving account issues, and building client relationships. Competitive salary and performance bonuses are offered, alongside a collaborative work environment.

Qualifications

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide outstanding support through phone, chat, email, and social media.
• Resolve issues related to account setup and technical support.
• Build strong, lasting client relationships through effective communication.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Growth mindset

Job description

German Customer Support Specialist in Lisbon (Fixed Shifts)

About the job German Customer Support Specialist in Lisbon (Fixed Shifts)

Take Your Career to the Next Level!

We’re seeking an enthusiastic Customer Support Specialist to join our dynamic, forward-thinking team. If you’re friendly, flexible, and thrive in a fast-paced setting, this role is a perfect match for you!

Role Overview:

As a Customer Support Specialist, you’ll manage customer inquiries through multiple channels—phone, chat, email, and social media—addressing issues related to accounts, technical support, and financial matters. Your efforts will enhance customer satisfaction and drive continuous improvements in our operations.

Key Responsibilities:

• Provide outstanding support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical support
• Act as a trusted advisor, particularly for clients in the sports industry
• Respond quickly to customer inquiries, feedback, and concerns
• Build strong, lasting client relationships through clear and effective communication
• Maintain service excellence while following company policies
• Suggest process improvements to enhance the customer experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step in your customer support career? Apply today—we look forward to connecting with you!