German-Speaking Customer Support Advisor | Premium Consumer Products

Ersilia; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work after 3 months

Training and onboarding program

Resumo da oferta

Ersilia in Lisbon, Portugal is seeking German-speaking Customer Support Advisors to join an international team. You will handle product inquiries, order questions, and post-sales support across phone, email, and chat, delivering excellent service in a fast-paced, multicultural environment.

This office-based role moves to a hybrid model after the first three months, with a Monday–Friday schedule between 07:00 and 16:00.

Qualificações

• Native-level fluency in German.
• Good command of English.
• Previous customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist customers with product-related questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Deliver accurate information while maintaining a high level of customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless customer support.
• Contribute to maintaining service quality and achieving team performance goals.

Conhecimentos

German fluency

English proficient

Communication skills

Customer-oriented

Computer literacy

Problem solving

Adaptability

Descrição da oferta de emprego

We're partnering with a leading global customer experience company to recruit German-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal.

This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Your Role:

• Provide customer support via phone, email, and chat

• Assist customers with product-related questions and order inquiries

• Handle post-sales requests and ensure timely issue resolution

• Deliver accurate information while maintaining a high level of customer satisfaction

• Build positive customer relationships through professional and empathetic communication

• Accurately document customer interactions and follow internal procedures

• Collaborate with international teams to provide seamless customer support

• Contribute to maintaining service quality and achieving team performance goals

Your Qualifications:

• Native-level fluency in German

• Good command of English

• Previous customer service experience is an advantage but not required

• Excellent communication and interpersonal skills

• Strong customer-oriented mindset with a passion for delivering exceptional service

• Good computer literacy and ability to work across multiple systems

• Strong problem-solving skills and attention to detail

• Adaptable and comfortable working in an international and fast-paced environment

The Offer:

• Office-based position in Lisbon, Portugal, with a hybrid working model available after the first three months

• Full-time permanent employment

• Monday to Friday schedule between 07:00 and 16:00

• Comprehensive onboarding and training

• Stable long-term project with excellent career development opportunities

• International and multicultural working environment

• Continuous learning and professional growth

• Modern office facilities and supportive team culture