German Customer Care Advisor in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to join its innovative team. You will handle inquiries across phone, chat, email and social media, assisting with account management, technical issues and financial concerns to drive customer satisfaction.

The role requires fluent German (C2), 0–1 year in customer support, and strong communication and analytical skills. EU citizenship or Portuguese residency is required.

Qualificações

• German language proficiency at C2 level.
• EU citizenship or Portuguese residency.
• 0–1 year of experience in customer support.
• Strong communication, analytical and leadership skills.
• Eagerness to learn and grow within the company.

Responsabilidades

• Deliver top-tier support through phone, chat, email and social media.
• Assist with account setup, verification, logins, transactions and tech issues.
• Serve as a trusted advisor to ensure an exceptional customer experience.
• Address inquiries promptly with professionalism.
• Foster strong client relationships through clear communication.
• Uphold service quality while adhering to policies.
• Recommend process improvements to optimize interactions.

Conhecimentos

German (C2)

Customer support

Communication

Analytical

Willing to learn

Descrição da oferta de emprego

About the job German Customer Care Advisor in Lisbon

Take Your Career to the Next Level!

We’re on the lookout for a proactive and customer-focused Customer Support Specialist to join our innovative team. If you excel in fast-paced environments, have a flexible approach, and enjoy helping others, this opportunity is perfect for you!

Role Overview:

As aCustomer Support Specialist, you’ll handle customer inquiries across multiple channels—including phone, chat, email, and social media—assisting with account management, technical support, and financial concerns. Your contributions will enhance customer satisfaction and drive operational improvements.

Key Responsibilities:

• Deliver top-tier support through various communication channels
• Assist with account setup, verification, logins, financial transactions, and tech-related issues
• Serve as a trusted advisor, ensuring an exceptional customer experience
• Address inquiries and concerns promptly with professionalism
• Foster strong client relationships through clear and effective communication
• Uphold service quality while adhering to company policies
• Recommend process enhancements to optimize customer interactions

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Enjoy a seamless transition with our support for your move
• Onsite Work:Engage and grow in a collaborative office environment