German-Speaking Customer Support Specialist

Global People Sphere; Lisboa; Hybrid; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive base salary

Monthly performance bonuses

Private health insurance

Fully paid training

Career growth opportunities

Hybrid or remote working options

Inclusive workplace

Job summary

A global customer service company in Lisbon is seeking a German-Speaking Customer Support Specialist. In this role, you will provide assistance to international clients via phone, email, and chat. The ideal candidate will have fluent German skills, English proficiency, and a passion for customer service. This position offers competitive pay, performance bonuses, private health insurance, and flexible working options, all in a dynamic, multicultural environment.

Qualifications

• Fluent or C2 level in German.
• English skills (B2 or higher).
• Currently based in Lisbon.
• Strong communication and problem-solving skills.
• Customer-first mindset and passion for helping others.

Responsibilities

• Assist customers via phone, email, and chat.
• Provide support on product or service questions.
• Collaborate with internal teams to improve processes.
• Ensure positive customer interactions.

Skills

Fluent German (C2)

English (B2 or higher)

Strong communication skills

Active listening

Problem-solving abilities

Job description

Are you a natural communicator who loves helping people? Do you want to work in a vibrant, multicultural environment where your language skills make a real difference? This is your chance to join a global company in sunny Lisbon as a German-Speaking Customer Support Specialist, providing top-notch assistance to international clients.

What You’ll Do:

• Be the friendly voice and problem-solver for customers via phone, email, and chat
• Offer quick, accurate, and empathetic support on product or service questions
• Collaborate with internal teams to improve processes and customer satisfaction
• Turn every interaction into a positive experience

What Were Looking For:

• Fluent or C2 level in German (native-level proficiency)
• English skills (B2 or higher)
• Currently based in Lisbon
• Strong communication, active listening, and problem-solving abilities
• A customer-first mindset and a passion for helping others

What We:

• Competitive base salary + monthly performance bonuses
• Private health insurance for your peace of mind
• Fully paid training and continuous career growth opportunities
• Hybrid or remote working options
• A modern, multicultural, and inclusive workplace where you'll feel at home

Why You’ll Love It Here:

You’ll join an energetic, international team where every day brings new challenges, new people, and new chances to grow. Your German language skills will open doors to a global career and will make sure you have fun along the way!

Ready to start your next adventure?

Apply today and help us deliver unforgettable customer experiences from the heart of Lisbon!