German Customer Support Specialist in Lisbon - Welcome Bonus 3000 Euros

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Onsite work

Job summary

A leading customer support company in Lisbon is seeking a dedicated Customer Support Specialist. The role involves providing efficient assistance to customers across multiple channels while maintaining a positive and professional demeanor. Candidates must be fluent in German and have a passion for customer service. A competitive salary, performance bonus, and relocation support are offered.

Qualifications

• 0-1 year of experience in customer support is preferred.
• EU Citizenship or Portuguese Residency Card is required.
• 0–1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide timely and professional support via phone, email, live chat, and social media.
• Help customers with tasks such as setting up accounts, resolving access issues.
• Diagnose and resolve technical problems, offering user-friendly solutions.
• Engage with empathy and a customer-first attitude in every conversation.
• Build rapport through clear, respectful, and helpful communication.
• Adhere to internal guidelines to maintain consistent service excellence.
• Provide constructive feedback and suggestions to enhance the overall customer experience.

Skills

Fluent in German (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Eagerness to learn and grow

Job description

German Customer Support Specialist in Lisbon - Welcome Bonus 3000 Euros

About the job German Customer Support Specialist in Lisbon - Welcome Bonus 3000 Euros

Take Your Customer Service Career to the Next Level!

We're searching for a dedicated and flexible Customer Support Specialist to become part of our lively and fast-paced team. If you excel in high-pressure situations, communicate with ease, and love making a positive difference for others, this opportunity could be a great match for you.

Role Overview:

As a Customer Support Specialist, you'll be the first point of contact for customers, providing fast, efficient, and personalized assistance across multiple channels. Your attention to detail and problem-solving mindset will be key to delivering outstanding service at every step.

Key Responsibilities:

• Offer timely and professional support via phone, email, live chat, and social media
• Help customers with tasks such as setting up accounts, resolving access issues, verifying identities, and managing transactions
• Diagnose and resolve technical problems, offering user-friendly solutions
• Engage with empathy and a customer-first attitude in every conversation
• Build rapport through clear, respectful, and helpful communication
• Adhere to internal guidelines to maintain consistent service excellence
• Provide constructive feedback and suggestions to enhance the overall customer experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!