Customer Support for Online Video Streaming platform - German with Signing bonus

Cognizant; Lisboa; Presencial; EUR 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation allowance

Training & development

Competitive salary

Resumo da oferta

Cognizant in Lisbon is seeking a multilingual Customer Support Specialist to assist users via phone, email and chat. You will identify the client’s problem, troubleshoot and document actions while supporting paid products from a global service line.

We value German native-level writing and speaking skills, fluent English, and a proactive, team-oriented mindset. The role is office-based in Lisbon with support for flexible hours as required.

Qualificações

• 12+ months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
• Good communication skills, both verbal and written.
• Be organized and able to learn new processes and adapt to changing operations.

Responsabilidades

• Answer customer queries via phone, e-mail or chat and troubleshoot to find solutions.
• Provide general and technical support to customers using paid products.
• Escalate complex problems according to defined procedures.

Conhecimentos

German (native)

English fluency

Customer service

Communication skills

Team spirit

Descrição da oferta de emprego

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent German native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• Office based on Lisbon
• Valid Legal Work Permit

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.