German Customer Advisor

Speak It; Lisboa; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Equipment for home office

Private health insurance after 6 meses

Meal allowance

14 payments per year

Paid training

Career progression

Multicultural team

Job summary

Responsibilities include handling online orders, deliveries, payments and returns, protecting sensitive information, and collaborating with internal teams, carriers and financial institutions to resolve issues. German fluency and strong communication are essential.>

Qualifications

• Fluent in German and advanced English.
• Excellent communication and problem-solving skills.
• Ability to work under pressure while maintaining accuracy.
• Team-oriented mindset with the ability to work independently when needed.
• Interest in professional development and performance metrics.

Responsibilities

• Assist customers with online orders, deliveries, payments, and returns.
• Handle sensitive information in accordance with company policies.
• Work closely with internal teams, carriers, and financial institutions to resolve issues.

Skills

German language

English language (advanced)

Communication

Problem solving

Teamwork

Autonomy

Professional development

Job description

Description

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Proactively identify and ...

Contribute to maintaining high customer satisfaction across all channels.

Responsibilities

• Assist customers with their online orders, deliveries, payments, and returns.
• Handle sensitive information in accordance with company policies.
• Work closely with internal teams, carriers, and financial institutions to resolve issues.

Requirements

• Fluent in German (mandatory) and advanced English.
• Excellent communication and problem-solving skills.
• Ability to work efficiently under pressure while maintaining accuracy.
• Team-oriented mindset and ability to work independently when needed.
• Interest in professional development and performance metrics.

Benefits

• Equipment provided for work from home.
• Free private health insurance after 6 months.
• Meal allowance
• 14 payments per year.
• Paid training and opportunities for career progression.
• Multicultural team environment.