German-Speaking Customer Advisor (Website Solutions Project)

Cross Border Talents; Lisboa; On-site; EUR 9,038 - 10,826; Full time

Benefits offered by this job

Performance bonus of EUR 90/month

Meal allowance: 7.23€ per day (net)

Transport allowance: 20€ per month

Health insurance from day 1

Job summary

A recruiting company in Lisbon is seeking a German-Speaking Customer Advisor to provide exceptional customer service and technical support for a cloud-based platform. Responsibilities include troubleshooting issues, educating users, and collaborating with development teams. Ideal candidates should have experience in customer service and fluent proficiency in German and B2-level English. The position offers a salary of EUR 890/month plus bonuses and allowances.

Qualifications

• Previous experience in customer service, technical support, or a similar role is mandatory.
• Ability to work on-site.

Responsibilities

• Deliver exceptional customer service through chat, email, and phone.
• Troubleshoot platform-related issues, providing guidance and effective solutions.
• Educate users on platform features and assist them in optimizing their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay updated on new platform features to ensure accurate support.
• Gather and relay user feedback for continuous improvement.

Skills

Proficiency in German

B2-level English

Strong communication skills

Problem-solving skills

Job description

Overview

German-Speaking Customer Advisor (Website Solutions Project) – Job Openings German-Speaking Customer Advisor (Website Solutions Project)

About the job

Cross Border Talents is hiring on behalf of a client of ours for a cloud-based development platform project with millions of users worldwide. Their mission is to empower users to create, design, manage, and develop their online presence exactly as they envision. They are passionate about supporting businesses, bloggers, and creatives to build websites, grow their brands, and achieve online success.

Responsibilities

• Deliver exceptional customer service through chat, email, and phone.
• Troubleshoot platform-related issues, providing guidance and effective solutions.
• Educate users on platform features and assist them in optimizing their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay updated on new platform features and updates to ensure accurate support.
• Gather and relay user feedback to contribute to continuous platform improvement.

Work Schedule

• Monday to Sunday, rotational shifts (including night shifts).
• Two rotating days off per week.

Requirements

• Proficiency in German and at least B2-level English.
• Previous experience in customer service, technical support, or a similar role (mandatory).
• Strong communication and problem-solving skills.
• Ability to work on-site.

If you're ready to make a difference in the world of online presence and website development, apply now!

What We Offer

• Salary: EUR 890/month (14 payments per year) + Performance Bonus: EUR 90/month (12 months).
• Extra payment: applicable for working hours between 22:00 and 06:00, as well as working on public holidays and Sundays.
• Full training and support for your role.
• Opportunity to grow within an innovative and customer-centric environment.
• Meal allowance: 7.23€ per day (net)
• Transport allowance: 20€ per month
• Health insurance: since day 1 (monthly amount applies); becomes free after 6 months of contract.