German Customer Advisor

speakit; Portugal; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Remote working model

Equipment provided for work from home

Free private health insurance after 6 months

Meal allowance

Paid training and opportunities for career progression

Multicultural team environment

Job summary

A leading tech support company is seeking a customer service representative fluent in German to join their team in Portugal. You will assist customers with online orders, deliveries, and payments while maintaining a high level of satisfaction. The role offers a remote working model, equipment for home office, and opportunities for career progression.

Qualifications

• Fluent in German (mandatory) and advanced English.
• Excellent communication and problem-solving skills.
• Ability to work efficiently under pressure while maintaining accuracy.

Responsibilities

• Assist customers with their online orders, deliveries, payments, and returns.
• Handle sensitive information in accordance with company policies.
• Work closely with internal teams, carriers, and financial institutions to resolve issues.

Skills

Fluent in German

Advanced English

Excellent communication skills

Problem-solving skills

Job description

Overview

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

• Assist customers with their online orders, deliveries, payments, and returns.


• Handle sensitive information in accordance with company policies.


• Work closely with internal teams, carriers, and financial institutions to resolve issues.


• Proactively identify and escalate complex problems when necessary.


• Contribute to maintaining high customer satisfaction across all channels.

Qualifications

• Fluent in German (mandatory) and advanced English.


• Excellent communication and problem-solving skills.


• Ability to work efficiently under pressure while maintaining accuracy.


• Team-oriented mindset and ability to work independently when needed.


• Interest in professional development and performance metrics.

Benefits

• Remote working model in Portugal continental.


• Equipment provided for work from home.


• Free private health insurance after 6 months.


• Meal allowance


• 14 payments per year.


• Paid training and opportunities for career progression.


• Multicultural team environment.