French Travel Support Specialist – Relocation to Portugal

Innopath Consulting Lda; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Onsite work

Job summary

Innopath Consulting Lda is hiring a Customer Specialist to assist customers via phone, email, and chat, addressing orders, accounts, products, and services while delivering tailored solutions.

The role requires fluent French and English, strong communication, and a proactive, organized approach. You will engage with an international team and contribute to a positive customer experience in the Travel sector.

Qualifications

• Fluent French (C1/C2) and English (B2) required.
• Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Motivation to develop professionally within the Travel industry.

Responsibilities

• Handle inquiries related to orders, accounts, products, services and general requests.
• Understand customer concerns and provide tailored solutions.
• Address complaints and challenging situations with patience and professionalism.
• Assist customers in navigating relevant systems, processes and options.
• Record customer interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests.
• Identify recurring concerns and communicate feedback to improve service quality.
• Stay informed about product updates and service offerings through training.

Skills

French (C1-C2)

English (B2)

Job description

Innopath Consulting Lda is hiring a Customer Specialist to assist customers via phone, email, and chat, addressing orders, accounts, products, and services while delivering tailored solutions.

The role requires fluent French and English, strong communication, and a proactive, organized approach. You will engage with an international team and contribute to a positive customer experience in the Travel sector.