French Customer Specialist — Travel Support & Relocation

Innopath Consulting Lda; Braga; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Competitive salary

Job summary

Innopath Consulting Lda in Portugal seeks a Customer Specialist to assist customers via phone, email and live chat, handling orders, accounts and service inquiries in the travel sector. You’ll work in an international team, record interactions accurately in internal systems, resolve issues with patience and professionalism, and contribute to a positive customer experience.

Relocation support is offered for eligible candidates, with a competitive salary, meal allowance, and comprehensive health

Qualifications

• French language proficiency at C1/C2 level.
• EU citizenship or Portuguese residence permit is required.
• Excellent verbal and written communication skills.
• Strong analytical thinking and a practical approach to solving problems.

Responsibilities

• Assist customers with orders, accounts, products and services.
• Respond across phone, email, live chat and other channels.
• Record customer interactions and outcomes in internal systems.
• Coordinate with other departments to resolve requests requiring additional help.
• Identify recurring issues and provide feedback to improve service quality and processes.
• Stay informed about product updates, service offerings and company policies.

Skills

French proficiency (C1/C2)

Job description

Innopath Consulting Lda in Portugal seeks a Customer Specialist to assist customers via phone, email and live chat, handling orders, accounts and service inquiries in the travel sector. You’ll work in an international team, record interactions accurately in internal systems, resolve issues with patience and professionalism, and contribute to a positive customer experience.

Relocation support is offered for eligible candidates, with a competitive salary, meal allowance, and comprehensive health