French-Speaking Travel Customer Specialist | Relocation Support

Innopath Consulting Lda; Braga; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to join our diverse international team in Portugal. You will assist customers with inquiries about orders, accounts, products, and services via phone, email, live chat, and other channels, delivering efficient, tailored solutions and ensuring a positive experience.

Responsibilities include handling inquiries, guiding customers through processes, resolving complaints, navigating systems, and collaborating with internal teams to resolve

Qualifications

• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking and practical problem solving.
• Customer-oriented, proactive, organized, detail-focused, and eager to learn.

Responsibilities

• Handle orders, account, product, service and general inquiries across channels (phone, email, live chat).
• Understand customer needs and provide clear information and tailored solutions.
• Address complaints professionally to resolve issues.
• Assist customers navigating systems, processes, products, and service options.
• Record interactions and outcomes accurately in internal databases and tools.
• Coordinate with other departments to investigate and resolve requests.
• Identify recurring concerns and provide feedback to improve service quality.
• Stay informed about product updates, policies, and procedures.

Skills

French (C1/C2)

Communication skills

Customer service

Travel industry interest

Job description

Innopath Consulting Lda is seeking a Customer Specialist to join our diverse international team in Portugal. You will assist customers with inquiries about orders, accounts, products, and services via phone, email, live chat, and other channels, delivering efficient, tailored solutions and ensuring a positive experience.

Responsibilities include handling inquiries, guiding customers through processes, resolving complaints, navigating systems, and collaborating with internal teams to resolve