French Customer Support Specialist — Travel Industry

Innopath Consulting Lda; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite office

Job summary

Innopath Consulting Lda in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services, using phone, email, chat and other platforms.

The role requires fluent French and good English, EU or Portuguese permit, and a proactive, organized approach. The company offers relocation support and an onsite international office, with competitive salary and meal allowances.

Qualifications

• EU citizenship or a valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking with a practical problem-solving approach.

Responsibilities

• Deliver high-quality customer support via phone, email, chat, and digital channels.
• Respond to questions on orders, deliveries, payments, accounts, products, and services.
• Listen carefully to identify the most suitable solutions for customer requests.
• Handle complaints in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with other departments for additional support or investigation.
• Share feedback to drive service improvements.
• Keep knowledge up to date through training and learning.

Skills

French (C1/C2)

English (B2)

Job description

Innopath Consulting Lda in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services, using phone, email, chat and other platforms.

The role requires fluent French and good English, EU or Portuguese permit, and a proactive, organized approach. The company offers relocation support and an onsite international office, with competitive salary and meal allowances.