French Travel Customer Specialist - Relocation Support

Innopath Consulting Lda; Lisboa; On-site; EUR 15,000 - 25,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to support customers across orders, accounts, products and services using phone, email, chat and other digital channels. You will provide accurate, timely, personalised assistance and work with colleagues to resolve queries.

The role is onsite in Lisbon, Portugal, offering relocation support for eligible candidates, a meal allowance and comprehensive health and life insurance as part of an international team.

Qualifications

• Fluent French (C1/C2) and good English (B2).
• EU citizenship or Portuguese residence permit.

Responsibilities

• Deliver high-quality customer support through phone, email, chat and digital channels.
• Respond to questions about orders, deliveries, payments, accounts, products and services.
• Listen carefully to customers and identify the best solutions.
• Handle complaints professionally and calmly.
• Guide customers through procedures, platforms, products and services.
• Keep accurate records of interactions in internal systems.
• Collaborate with other departments for escalation when needed.
• Share feedback to help improve service.
• Keep product and policy knowledge up to date through training.

Skills

French (C1/C2)

English (B2)

Job description

Innopath Consulting Lda is seeking a Customer Specialist to support customers across orders, accounts, products and services using phone, email, chat and other digital channels. You will provide accurate, timely, personalised assistance and work with colleagues to resolve queries.

The role is onsite in Lisbon, Portugal, offering relocation support for eligible candidates, a meal allowance and comprehensive health and life insurance as part of an international team.