Francophone Customer Specialist — Travel, Relocation Support

Innopath Consulting Lda; Braga; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health & Life Insurance

Relocation Support

Resumo da oferta

Innopath Consulting Lda in Braga, Portugal is hiring a Customer Specialist to handle inquiries via phone, email, live chat and other digital channels, delivering reliable support and a positive customer experience. You will assist customers with orders, accounts, products, services and general requests, with a focus on tailored solutions and timely resolutions.

The role requires fluent French (C1/C2), EU citizenship or Portuguese residence, excellent communication, and a proactive, organized

Qualificações

• Fluent French (C1/C2 level).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking and practical problem-solving.
• Customer-oriented, proactive, organised, detail-focused.

Responsabilidades

• Handle inquiries related to orders, accounts, products, services and general requests across phone, email, live chat and other channels.
• Understand customer concerns and provide tailored solutions for satisfaction.
• Address complaints and challenging situations with patience and professionalism.
• Assist customers in navigating systems, processes, products and service options.
• Record interactions and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests needing escalation.
• Identify recurring concerns and provide feedback to improve service quality.

Conhecimentos

French (C1/C2)

Excellent verbal and written comms

Analytical thinking

Customer‑oriented

Descrição da oferta de emprego

Innopath Consulting Lda in Braga, Portugal is hiring a Customer Specialist to handle inquiries via phone, email, live chat and other digital channels, delivering reliable support and a positive customer experience. You will assist customers with orders, accounts, products, services and general requests, with a focus on tailored solutions and timely resolutions.

The role requires fluent French (C1/C2), EU citizenship or Portuguese residence, excellent communication, and a proactive, organized