French Travel Customer Specialist – Relocation Support

Innopath Consulting Lda; Matosinhos; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Salary: competitive

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to support customers throughout their journey across orders, accounts, products and services. You will communicate via phone, email, chat, and other digital channels to deliver accurate, timely, and personalised assistance.

The role requires fluent French (C1/C2) and strong English (B2), EU citizenship or Portuguese residence, and a proactive, customer-oriented mindset with professional communication skills.

Qualifications

• Fluent French (C1/C2) and good command of English (B2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Analytical thinking with a practical problem-solving approach.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions.

Skills

French language (C1/C2)

English language (B2)

Job description

Innopath Consulting Lda is seeking a Customer Specialist to support customers throughout their journey across orders, accounts, products and services. You will communicate via phone, email, chat, and other digital channels to deliver accurate, timely, and personalised assistance.

The role requires fluent French (C1/C2) and strong English (B2), EU citizenship or Portuguese residence, and a proactive, customer-oriented mindset with professional communication skills.