French Customer Advisor — Travel Support Specialist

Innopath Consulting Lda; Braga; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation Support

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to support customers across orders, accounts, and services. You will engage via phone, email, live chat, and other channels to understand needs and provide tailored solutions in a fast‑paced travel environment.

The role emphasizes customer‑oriented service, problem solving, and a proactive mindset, with training and relocation support for qualified candidates moving to Portugal. Energetic teamwork is valued.

Qualifications

• Languages: Fluent in French (C1/C2)
• Eligibility: EU citizenship or valid Portuguese residence permit
• Communication: Excellent verbal and written communication skills
• Problem‑Solving: Strong analytical thinking and practical solution approach
• Profile: Customer‑oriented, proactive, organised, detail‑focused, and willing to learn
• Interest: Motivated to develop professionally in the Travel industry

Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests requiring additional assistance.
• Identify recurring customer concerns and communicate feedback to improve service quality and internal processes.
• Stay informed about product updates, service offerings, procedures, and company policies through regular training and ongoing development.

Skills

French language proficiency

Verbal communication

Written communication

Problem solving

Customer orientation

Willingness to learn

Job description

Innopath Consulting Lda is seeking a Customer Specialist to support customers across orders, accounts, and services. You will engage via phone, email, live chat, and other channels to understand needs and provide tailored solutions in a fast‑paced travel environment.

The role emphasizes customer‑oriented service, problem solving, and a proactive mindset, with training and relocation support for qualified candidates moving to Portugal. Energetic teamwork is valued.