French Travel Support Specialist – Customer Care

Innopath Consulting Lda; Vila Nova de Gaia; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Salary based on experience

Meal allowance

Health & life insurance

Relocation assistance

Onsite work

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to assist customers with orders, accounts, products, and service inquiries across phone, email, and live chat.

You will deliver clear information, tailor solutions, and coordinate with other teams to resolve issues, while staying informed about product updates and policies.

This role requires fluent French and English, EU citizenship or Portuguese residence permit, and a proactive, organised approach in a growing travel-related team.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest in developing professionally within the Travel industry.

Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training.

Skills

French (C1/C2)

English (B2)

Job description

Innopath Consulting Lda is seeking a Customer Specialist to assist customers with orders, accounts, products, and service inquiries across phone, email, and live chat.

You will deliver clear information, tailor solutions, and coordinate with other teams to resolve issues, while staying informed about product updates and policies.

This role requires fluent French and English, EU citizenship or Portuguese residence permit, and a proactive, organised approach in a growing travel-related team.